Request for Medical Records If you would like to request your complete health medical record, please contact the WVU Healthcare Health Information Management Department at the address below, or in person at our offices. Please note that the Medical Records office in Ruby Memorial Hospital will be temporarily moved to the fourth floor of the Physician Office Center beginning February 3, 2014. Our office will be open from 9:00 am to 4:00 pm Monday through Friday. WVU Healthcare Release of Information / Health Information Department, PO Box 8049, Morgantown, WV 26506-8094 phone: 304-598-4110, fax: 304-598-4129 (only for continuing care requests) Please provide complete information with this form. Please allow 7-10 business days for completion of medical records requests. Continuing care releases are given priority. Please mark the authorization if you have an upcoming appointment and we will expedite your request. Records requested for personal use, attorneys, and insurance other than for disability or workers compensation will be billed prior to the release of the records. Medical records are housed for 20 years 2 months per hospital policy. Claim forms are submitted to the same address for processing purposes. Allow 7-10 Business days for completion of claim forms. WVU Healthcare patients who are enrolled in MyWVUChart can request that medical records be sent to another health care provider at no cost. MyWVUChart is a free service. New users can request an activation code at this link. After creating a MyWVUChart account, log in and click on the Request Form button in the left column. Complete the interactive online form. After Health Information Management processes the request, the records will be sent to the chosen provider. Learn more about MyWVUChart here.